Delivery timelines vary by product size and your location. Large items like saunas and cold plunge tubs typically ship via freight carrier. See our Shipping Policy for full details.

Many of our infrared sauna models are specifically built with low-EMF or zero-EMF heating elements — this is noted directly in each product title and description.

Yes — our insulated, chiller-ready tubs are designed to handle both indoor and outdoor placement, though local climate and setup should be considered for chiller efficiency.

Contact us immediately with photos of the damage. See our Refund Policy for full return and replacement procedures.

Availability varies — reach out via our Contact page and our team can walk you through current options.